Prior to any excavation work being undertaken, it is a good idea to get service plan information from WEL. Service plans give a good indication of the existing local underground WEL cables and empty (spare) service ducts. They also aid with subsequent cable location (on site tracing) by a locator.
For major projects, an early approach to WEL is recommend as early identification of existing underground services can have an impact on the project.  Click here to submit a request for a service plan.”
WEL also encompasses a Fibre Optic network for its substation control and protection systems. Details of this network are also provided on service plans and should be treated with the same care as electrical cables. As with electricity cables, fibre optic cables may be direct buried or installed in (typically orange or salmon ducting).

WEL’s subsidiary, Ultra Fast Fibre (UFF) also operates a fibre optic network in and around Hamilton City. They are usually installed in red ducts and again should be treated with the care as all other services.

For all WEL Networks or Ultrafast Fibre service plans please click here

All requests for Service Plans should be delivered to the nominated email in-box within 8 business hours of submitting the request. If you do not receive your Service Plan within this timeframe, please first check your spam folder. Otherwise, call 0800 248 344.



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