Prior to any excavation work being undertaken, it is a good idea to get service plan information from WEL Networks.Service plans give a good indication of the existing underground WEL cables and empty (spare) service ducts. They also aid with subsequent cable location (on site tracing) by a locator.

For major projects, we recommend contacting WEL as soon as possible. Early identification of existing underground services can have an impact on the project. 

WEL Networks and our subsidiary, Ultrafast Fibre are clients of before u dig, a referral service for information on locating underground utilities anywhere in New Zealand for Locators, Excavators, Plumbers, Planners, Developers, Farmers, Land Surveyors, Builders, Contractors, Home Owners and Landscapers.

All requests for Service Plans should be delivered to the nominated email in-box within 8 business hours of submitting the request.  If you do not receive your Service Plan within this timeframe, please first check your spam folder. Otherwise, call 0800 248 344 for assistance.



This year WEL Networks is distributing $20 million into the community through the WEL Networks discount.

Make sure to check your April and May power bill to ensure you receive your credit.