Prior to any excavation work being undertaken, it is a good idea to get service plan information from WEL. Service plans give a good indication of the existing local underground WEL cables and empty (spare) service ducts. They also aid with subsequent cable location (on site tracing) by a locator.
For major projects, an early approach to WEL is recommend as early identification of existing underground services can have an impact on the project.  

Need a Service Plan? 

  • Email us
  • Call us 0800 800 935 - Option 3

WEL also encompasses a Fibre Optic network for its substation control and protection systems. Details of this network are also provided on service plans and should be treated with the same care as electrical cables. As with electricity cables, fibre optic cables may be direct buried or installed in (typically orange or salmon ducting).

WEL’s subsidiary, Ultra Fast Fibre (UFF) also operates a fibre optic network in and around Hamilton City. They are usually installed in red ducts and again should be treated with the care as all other services. For Ultrafast Fibre service plans phone Before U Dig 0800 248 344.

All requests for Service Plans should be delivered to the nominated email in-box within 8 business hours of submitting the request. If you do not receive your Service Plan within this timeframe, please first check your spam folder. Otherwise, call 0800 800 935.



This year WEL Networks is distributing $20 million into the community through the WEL Networks discount.

Make sure to check your April and May power bill to ensure you receive your credit.