WEL Networks distributes power from Transpower to the Waikato community. It’s our job to make sure the local network of power lines, poles, underground cables and other electrical equipment is maintained and managed, keeping the network strong and reliable.
The retailers sell you the electricity and take care of your account (you’ll get your regular power bill from them). Your bill includes charges from WEL and Transpower, plus the retailer’s charges. See a breakdown of charges.
If you are building a new property or upgrading your existing supply you need to apply to connect to our network first. If you’re moving into an existing property you can call any of the retailers connected to the network serving the WEL Networks area.
If the application is to connect the electricity supply for a house or other straightforward installation and suitable network is available, your form will be approved within 2-4 working days. For larger projects this may take between 4-12 weeks. This allows time for the design to be completed and priced, a quote approved and any construction work finished.
Note: Timeframes may vary if an easement is required.
If WEL needs to site equipment on private land, an easement may be needed to protect both the landowner and WEL. If WEL’s network equipment is on land which changes ownership or usage (eg becomes a subdivision), there may need to be an easement agreement.
An Installation Control Point is a unique number that identifies a connection point. WEL assigns your ICP when a new connection is set up. If you change your retailer the account number will change but your ICP will always stay the same. If you join a new retailer they may well ask you for this number.
YOU OWN that part of the service line which is located inside the boundary of your property. WE OWN that part of the service line which is located outside the boundary of your property. Where there are any unformed (or "paper") roads between the boundary of your property and the nearest public (or "formed") road maintained by the local district council, you own the service line to the point where it reaches the public road. Any transformer which we have installed on your property, and which is connected to our network, is owned by us (unless we have specifically agreed that you or someone else owns this; this is not normally the case). You must pay for any repairs or alterations to your assets (service lines): This can be done by WEL Networks or by other qualified contractors.
WEL is legally responsible for the design and construction of the network. We invest millions of dollars in creating and maintaining the very safest, most secure network, so equipment needs to be installed to the highest standard. We require installation contractors to be certified to work on our network and any equipment is recorded correctly on our networks plans and control systems. You can arrange to lay your own service mains within your boundaries.
Your power will be live once the connection process is complete. This includes the metering installed, all WEL endorsements complied with, the service main connected and the electrical compliance completed.
If you need a temporary supply while you’re building, get your electrician to apply for a ‘builder’s temporary supply.
An increased load is an alteration to your existing installation which may require engineering work to supply the additional load.
Installation changes that are classed as an increased load to supply are:
1. An increase in the number of phases (eg single phase to three phase)
2. An increase in the required connection fuse rating (eg 60A to 100A)
3. Any additional meter and/or controlled load/relay (excluding meter replacements which are arranged by your retailer)
4. Any significant increase in load within the existing connected fuse rating