If you’re planning work near service lines, for example painting around the connection point on the house, water blasting or trimming/removing trees, we can temporarily disconnect your power so you can work safely.
Call us on 0800 800 935 and select option 2. You’ll need your address and preferably your ICP number (from your power account).
We need to know if there are any access issues, a contact name and number and an expected reconnection time and date.
Plan ahead. We need at least two working days to disconnect your supply so talk to us first about what kind of disconnection you’ll need.
For bigger projects (moving/demolishing a house, extensive renovations or subdividing a property) you’ll probably need to decommission your existing connection as the future supply may need to be reconfigured.
Here's what you'll need to do: