How to Disconnect

How to disconnect temporarily

If you’re planning work near service lines, for example painting around the connection point on the house, water blasting or trimming/removing trees, we can temporarily disconnect your power so you can work safely.

Call us on 0800 800 935 and select option 2. You’ll need your address and preferably your ICP number (from your power account).
We need to know if there are any access issues, a contact name and number and an expected reconnection time and date.

Plan ahead. We need at least two working days to disconnect your supply so talk to us first about what kind of disconnection you’ll need.  

HOW TO permanently DECOMMISSION YOUR SUPPLY

For bigger projects (moving/demolishing a house, extensive renovations or subdividing a property) you’ll probably need to decommission your existing connection as the future supply may need to be reconfigured.

Here's what you'll need to do:

  • Get in touch with your energy retailer: They can close your account at the right time, confirm your details and let us know what’s required. Remember we’ll need at least two days to complete the work for you.
     
  • Assess what’s required: We’ll assess the work and if it looks like a complicated job, we’ll thoroughly scope and design the best process then provide you with a quote to approve.  If it’s a straightforward decommission, we’ll get straight onto it.
     
  • Equipment removed: Our crew will remove the supply at the boundary. Once the lines are decommissioned, WEL or your retailer may also remove the metering or load control device from the meter board.
     
  • Clean up: Your electrician or contractor can tidy up any remaining service lines and take away any debris.

WE'LL HELP FIND IT

 

We're here to help so let us know what you're looking for and we'll help you find it.

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