WHAT IS THE WEL DISCOUNT?
WEL Networks Limited (WEL) is your local electricity lines company and we own and maintain the lines and other power equipment that brings electricity from grid to your gate in the WEL Networks area. WEL is 100% consumer owned which is why we are able to give back to our consumers in the form of a discount.
WHAT IS HAPPENING?
WEL is providing a discount to nearly all of its electricity customers who are connected to its network on the 30th of June 2021.
The discount payment is calculated as a percentage of the lines revenue invoiced to the retailer for each ICP in the period 1 April 2020 - 31 March 2021.
All mass market customers, domestic and business, will receive the same percentage discount.
HOW DO I QUALIFY FOR A DISCOUNT?
To qualify for the discount, you must be legitimately connected to WEL’s electricity network at 17:00 hours on 30 June 2021.
HOW MUCH IS THE DISCOUNT?
The amount of discount each customer receives depends on the quantity of electricity used and lines charges paid at the customer’s current address over the period 1 April 2020 - 31 March 2021. The maximum amount of discount is $230 (incl GST) per connection to the network. Customer discount entitlement will not be affected by a change to, or from, a different retailer.
HOW WILL THE DISCOUNT BE PAID?
If you are eligible for a discount, it should appear as a credit on your July or August power bill from your electricity retailer.
CAN I RECEIVE MY DISCOUNT AS A CHEQUE OR CASH?
No, all discounts are paid in the form of a credit on your power account.
WHAT ABOUT PREPAY CUSTOMERS?
Prepay customers will receive a credit on their Prepay account.
IF I CHANGE RETAILERS WILL MY DISCOUNT ELIGIBILITY BE AFFECTED?
No, all customers connected to the network as at 17:00 hours on 30 June 2021 are eligible for a discount regardless of which retailer they use.
IF I CHANGE ADDRESSES WILL MY DISCOUNT BE AFFECTED?
The discount is paid on the annual consumption at your current address. The reason for this is that it is difficult to calculate the correct discount for customers who move between addresses on our network. This approach is consistent with most other lines companies.
WHAT IF I MOVE OUT OF THE AREA SHORTLY BEFORE THE DISCOUNT DAY?
Unfortunately, if you are no longer a consumer in the WEL Networks network area, you are no longer a beneficiary of the trust and, therefore, not eligible for a discount.
WHAT DO I DO IF I HAVE A QUERY ABOUT THE DISCOUNT?
Please contact WEL on 0800 800 935 option 4. All queries regarding discounts should be made by 30 September 2021. Customers who have not received their discount, and fail to contact WEL by 30 September 2021, will be deemed to have forfeited any right to their discount.