Your WEL Networks discount will show as a credit on your April or May power account. It doesn’t matter which power retailer you purchase your electricity from. Sorry, we don’t exchange the credit for cash or cheque payments.
Your discount will depend on how much electricity you’ve used so it will probably vary between neighbours and addresses.
Your discount should appear on your April or May power account. If you can’t see it, please check your most recent statements.
If you still require assistance contact us by phone, email or online.