Discount FAQs

  • WEL Networks Limited (WEL) is your local electricity lines company and we own and maintain the lines and other power equipment that brings electricity from grid to your gate in the WEL Networks area.

    WEL is 100% consumer owned which is why we are able to give back to our consumers in the form of a discount.

  • WEL is providing a discount to nearly all of its electricity customers who are connected to its network on the 30th of June 2021.

    The discount payment is calculated as a percentage of the lines revenue invoiced to the retailer for each ICP in the period 1 Marach 2021 - 28 February 2022.

    All mass market customers, domestic and business, will receive the same percentage discount.

  • To qualify for the discount, you must be legitimately connected to WEL’s electricity network at 17:00 hours on 31 March 2022.

  • The amount of discount each customer receives depends on the quantity of electricity used and lines charges paid at the customer’s current address over the period 1 March 2021 - 28 February 2022.

    The maximum amount of discount is $230 (including GST) per connection to the network. Customer discount entitlement will not be affected by a change to, or from, a different retailer.

  • If you are eligible for a discount, it should appear as a credit on your April or May power bill from your electricity retailer.

  • No, all discounts are paid in the form of a credit on your power account.

  • Prepay customers will receive a credit on their Prepay account.

  • No, all customers connected to the network as at 17:00 hours on 31 March 2022 are eligible for a discount regardless of which retailer they use.

  • The discount is paid on the annual consumption at your current address. The reason for this is that it is difficult to calculate the correct discount for customers who move between addresses on our network. This approach is consistent with most other lines companies.

  • Unfortunately, if you are no longer a consumer in the WEL Networks network area, you are no longer a beneficiary of the trust and, therefore, not eligible for a discount.

  • Basic questions can be managed at the various Retailer Call Centres. More detailed queries can be answered by the WEL Networks Customer Care Team on 0800 800 935 option 4.

  • Please contact WEL on 0800 800 935 option 4. All queries regarding discounts should be made by 30 June 2022.

    Customers who have not received their discount, and fail to contact WEL by 30 June 2022, will be deemed to have forfeited any right to their discount.