Get Connected


Currently WEL Networks is managing strong demand volumes from our customers for new connections, subdivisions, relocation requests and connection upgrades. If you require one of our services please commence the application process as quickly as possible. The WEL customer, design and planning teams will make every effort to meet reasonable timelines and our WELConnect portal can provide information on the progress of your application. If we are not meeting your expectations, please contact us


If you're building, changing the electrical load on an existing site or wanting to relocate an existing power connection you'll need to make an online application request to WEL Networks.

You'll also need to do this if you want to:

  • Subdivide
  • Change your connection from overhead to underground
  • Arrange for a builder’s temporary supply
  • Change a temporary supply to permanent

Please select your request type and log into WELConnect to start your online application.

WELConnect is capturing all new connection (and load change) applications made from 10 March 2021 and displays a personalised dashboard to view your applications and their status. For all applications made prior to 10 March 2021, please call us on 0800 800 935 or email ciwworkorderrequests@wel.co.nz if you’d like a status update as they will not display in WELConnect.

If you're having trouble signing up to WELConnect these instructions might help. We also have instructions for changing your password

You can check you are in the WEL Networks supply area here and visit https://www.powerswitch.org.nz/ to find a retailer.

Our FAQs provide useful information for new commercial connections, changes to existing connections, subdivsions, upgrades and downgrades.

If you are generating energy via alternative sources - for example photovoltaic (solar panels), micro wind (turbines), gas, diesel and biomass (vegetation) - distributed generation allows you to connect to, and input any surplus power into the WEL network. This can be used for commercial distribution. Learn more here.