Apply as soon as possible
There’s high demand for new connections, subdivisions, relocation requests and connection upgrades at the moment. Please lodge applications as quickly as possible and we’ll make every effort to meet reasonable timelines. Our WELConnect portal can provide information on the progress of your application and if we are not meeting your expectations, please contact us.
If you're building, changing the electrical load on an existing site, or wanting to relocate an existing power connection, you'll need to make an online application request to WEL Networks.
You'll also need to do this if you want to:
- Change your connection from overhead to underground
- Arrange for a builder’s temporary supply
- Change a temporary supply to permanent
Select from the connection options below to find out more and then log into WELConnect to start your online application.
WELConnect was launched last year and is now capturing all new connection (and load change) applications. For all applications made before 10 March 2021, please email us or call 0800 800 935 if you’d like a status update as they will not display in WELConnect.
Select a connection option
- New Residential Connection
- New Commercial or Industrial Connection
- Subdivision or Development
- Street Lighting
- Relocate an Existing Connection
- Increase Load for an Existing Connection
- Decrease Load for an Existing Connection
Submitting your application online ensures the process is more efficient for you, the customer, because we’ll have all the information required before we begin.
Yes. Call the WEL Customer Services Team on 0800 800 935. They will direct any questions you may have to the appropriate team prior to you completing your online application.
We'll work with you to develop a design and price that is unique for your project. This will involve specialist work by WEL Design Engineers so a non-refundable application deposit may be required before a design and fixed-price quote is provided.
Usually we do not charge an application fee for standard installations. For non-standard installations which require payment of an application fee, we'll adjust the fee amount in the fixed-price quote.
Schedule a Physical Connection
Have you received an email advising that it’s time to schedule a date to physically connect on to our network? Fill out this form to schedule a physical connection.
In our supply area?
Check if you are in the WEL Networks supply area.
Generating your own energy?
If you are generating energy via alternative sources - for example solar panels, wind, batteries, gas, diesel and biomass (vegetation) - we call this Distributed Generation (DG). Applying to connect allows you to input any surplus power into the WEL network.