Whakapā mai

Contact Us

You can call us on 0800 800 935 or complete this form and we'll get back to you.

For all power outages, faults and network damage please call us on 0800 800 935 (available 24/7).

Our hours of operation are 8am-4pm, Monday to Friday (excluding public holidays) and we aim to respond within three working days.

Our Reception Phone Number:
(07) 850 3100

Media enquiries:
Email -

Our Postal Address:
Customer Services
PO Box 925
Hamilton 3240

Our Physical Address:
114 Maui Street

WEL Networks Maui St Premises, equipped with solar panels

Report an Outage or Fault

To report an outage or fault anytime 24/7, or to confirm if you'll be affected by a planned outage in your area:

Call 0800 800 935

Workers in high-visibility clothing with a digger

Have a complaint or concern?

We take complaints and concerns seriously. If something isn't right we'd appreciate the opportunity to fix it, or to discuss other options with you.

Complaints Process