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Freephone:         0800 800 935
Main Reception: 07 850 3100
 

Customer Services
PO Box 925
Hamilton 3240
Physical Address Icon 114 Maui Street
Pukete,
Hamilton
 

Or complete the form below and we’ll contact you.

Our hours of operation are 8am-4pm, Monday to Friday (excluding public holidays).

We aim to respond within three working days. 

Utilities Disputes is a free and independent service for resolving complaints about utilities providers: You can contact Utilities Disputes via 0800 22 33 40 or utilitiesdisputes.co.nz.

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OUR COMPLAINTS PROCESS


At WEL Networks, we pride ourselves on delivering the 'Best in Service'. That's why we take your complaints and concerns seriously.

If something’s not right we'd appreciate the opportunity to fix it or to discuss other options with you.

Here are the details of our complaints process or for more information contact us on 0800 800 935.

Thank you.