WEL Networks offers a free in-house complaints service. Once we have received a formal complaint we will investigate and endeavour to resolve the problem with you.
If we receive a complaint WEL will:
Email us at: customer@wel.co.nz
Call us on: (07) 850 3103 or 0800 800 935 (press 4)
In writing to: Customer Feedback, PO Box 925, Hamilton
If you have energy service or pricing complaints please contact your retailer.
While we will do our best to resolve your issue:
In that event you may be entitled to or decide to take this matter to Utilities Disputes Ltd, which is a free and independent service.
WEL Networks Limited is a member of the Utilities Disputes Scheme.
The Commissioner can be contacted at:
Freepost 192682
PO BOX 5875
Lambton Quay
WELLINGTON 6145
Phone: 0800 22 33 40
Fax: 0800 22 33 47
Email: info@utilitiesdisputes.co.nz
Web: www.utilitiesdisputes.co.nz
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