By using our website, you agree to these terms. If you do not agree with these terms, you should not use our website.

The content contained on this website is general information. It may not be applicable to your particular circumstances, nor is it a substitute for commercial judgement or professional advice.

While we endeavour to provide accurate information on this website, we do not warrant its accuracy, adequacy or completeness.

You can view and download the information on our website, but you must not:

  • use our website or the information on our website for unauthorised, malicious or unlawful purposes.
  • use the information for a public purpose or commercial gain.

We reserve the right to modify, suspend or remove any information or feature incorporated into our website at any time. We will not be liable to any person or entity for any damages or loss related to use of this site or for the failure of the site to be available or to operate correctly.

Links appearing on our site are not endorsed by us, nor do we take responsibility for material on any linked site. You acknowledge that by accessing any linked site you are doing so at your own risk and that third party terms may apply.

Our Privacy Policy outlines the protection of any personal information you provide to us via this site.

Our website and the customer portal use non-persistent and persistent cookies to manage and improve the customer experience when the sites are visited. By enabling cookies visitors are able to enjoy all features of these sites. The WEL website and customer portal also use services such as Google Analytics to analyse use and provide trends and statistics to WEL. Google uses cookies to collect standard web log information and visitor behaviour information (in an anonymised form). WEL does not control Google's use of this data including how those cookies are issued, or the data stored.

Those areas shaded (as being affected by a planned outage) on our Outage Map are indicative only. If you are unsure whether you are affected by a planned outage, please contact us on 0800 800 935.

Further terms and conditions may apply for any services sought from (or requests made to) WEL. If you cannot find these on our website, please contact us on 0800 800 935.

Use of this website, including any claims or disputes relating to access to or use of this information, will be governed by and construed in accordance with the laws of New Zealand.

We (or our licensors) keep all intellectual property rights worldwide to the software, technology, processes, materials and information on our website.